"Conversations go on in organizations all the time between leaders and followers, teammates, sales teams and customers, one department with another...and on and on the talking goes. Since this seems to be a de facto reality, it would behoove all of us to be capable of having world class conversations. So much time, energy and opportunity are missed because we’re having suboptimal discussions."
http://conscious.is/blogs/a-formula-for-world-class-conversations
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